Returned Merchandise

Contact Pilotshop.com Customer Service for RMA Number before returning any product.
Call 877-288-8077 or send a message by clicking here.

Merchandise may be returned for credit or refund within 30 days from date of receipt if received in new, resalable condition - packed in original manufacturer's box, complete with instructions and all components (if applicable). Items that are installed or used are not eligible for return so we strongly recommend verifying application eligibility prior to starting the install. Pilotshop.com is not responsible for parts installed incorrectly due to suggested applicability. It is the duty of the purchaser / installer to verify elgibility prior to install. A copy of the original order showing purchase or information stating the invoice number and date of purchase, with reason for return must accompany the article. Any refund for a return outside of 30 days may be subject to house account credit only. Do not mail purchase information in letter form under separate cover. A restocking charge may apply on items that are missing components, are considered non-stocking parts, are outside of the 30 day return period, etc. Do not return any products C.O.D. as it cannot be accepted by our warehouse. All returns (excluding Canada) must be made to Aircraft Spruce West in Corona, CA, USA. Certain items may not be eligible for return (e.g. books, DVD's, videos, special order items etc). The outbound freight charge for returns on items shipped using our Free Shipping promotion will be deducted from the refund. Call first for return authorization and instructions.

Product Warranties

In cooperation with the manufacturers we represent, Pilotshop.com warrants for a period of one year (on most products) from the date of original purchase its products to be free from defects in material and workmanship. Pilotshop.com obligation under this warranty is limited to repair or replacement of the purchased product only, and under no circumstances shall Pilotshop.com be liable for any loss, damage, injury, cost of repair or consequential damages of any kind in connection with the sale, use or repair of any product purchased from Pilotshop.com. Products sold are subject to manufacturer's warranty policy. Defective merchandise or out of box failure of product is repaired or replaced at manufacturer's option. Avionics, electrical, instrument or similar products that are defective are subject to manufacturer's warranty only and will not be replaced immediately from Pilotshop.com inventory.

Damaged or Shorted Merchandise

Each parcel carriers $100.00 insurance against loss or damage. Additional insurance coverage will be added as required per parcel. Open and examine all packages promptly. Notify the Pilotshop.com Customer Service Department of any discrepancies in the order. If the merchandise is received in damaged condition or the carrier fails to deliver the entire shipment as shown on the Bill of Lading covering motor freight delivery, make note of the damage or shortage on the Bill of Lading and ask the driver to sign it. Then call the terminal office of the carrier and institute a claim for the loss or damage. If a package delivered by UPS arrives damaged, report this to the driver immediately. UPS will issue a report on the damage to Pilotshop.com at which time a replacement shipment can be made.