Returned Merchandise

Contact Pilotshop.com Customer Service for RMA Number before returning any product.
Call 877-288-8077 or send a message by clicking here.

Merchandise may be returned for credit or refund within 30 days from date of purchase if received in resaleable condition-packed in original manufacturer's box, complete with instructions and all components (if applicable). A copy of the original order showing purchase or information stating the invoice number and date of purchase, with reason for return must accompany the article. Do not mail purchase information in letter form under separate cover. A 15% restocking charge may be applicable to all merchandise returned to cover costs involved in processing the return. The outbound freight charge for returns on items shipped under our Free Shipping promotion will be deducted from the refund. Do not return any products C.O.D. as it cannot be accepted by our warehouse. All returns must be made to Pilotshop.com in Corona, CA, USA. Certain items may not be eligible for return (e.g. books, dvd's, videos, special order items etc). Call first for return authorization and instructions.

Product Warranties

In cooperation with the manufacturers we represent, Pilotshop.com warrants for a period of one year (on most products) from the date of original purchase its products to be free from defects in material and workmanship. Pilotshop.com obligation under this warranty is limited to repair or replacement of the purchased product only, and under no circumstances shall Pilotshop.com be liable for any loss, damage, injury, cost of repair or consequential damages of any kind in connection with the sale, use or repair of any product purchased from Pilotshop.com. Products sold are subject to manufacturer's warranty policy. Defective merchandise or out of box failure of product is repaired or replaced at manufacturer's option. Avionics, electrical, instrument or similar products that are defective are subject to manufacturer's warranty only and will not be replaced immediately from Pilotshop.com inventory.

Damaged or Shorted Merchandise

Each parcel carriers $100.00 insurance against loss or damage. Additional insurance coverage will be added as required per parcel. Open and examine all packages promptly. Notify the Pilotshop.com Customer Service Department of any discrepancies in the order. If the merchandise is received in damaged condition or the carrier fails to deliver the entire shipment as shown on the Bill of Lading covering motor freight delivery, make note of the damage or shortage on the Bill of Lading and ask the driver to sign it. Then call the terminal office of the carrier and institute a claim for the loss or damage. If a package delivered by UPS arrives damaged, report this to the driver immediately. UPS will issue a report on the damage to Pilotshop.com at which time a replacement shipment can be made.