Shipping rates quoted online are based on estimates and are presented for comparison purposes only. They may not include all applicable charges for insurance, hazardous shipping fees, or additional charges for deliveries to an extended service area. Actual charges will be determined based on exact weight and number of packages shipped and from which Pilotshop.com facility. Shipments by air will be charged at the greater of actual or dimensional weight. Some services are not available in all areas and some services do not accept all commodities. Shipments by mail will be tendered to the US Postal Service the next business day. Some carriers will charge a fee if the shipping address given is not accurate or correct. Please verify the address you have given is accurate and correct to avoid additional charges. To assist domestic US customers, please refer to the US Postal website at www.usps.com and choose the Find a zipcode link to verify your address is correct. We reserve the right to require a signature at time of delivery.
Oversize charges will be assessed at time of shipment. Packages over 60 inches in length will be assessed an additional handling fee as declared in the carriers service guide. Packages over 84 inches length and girth will be charged at the greater of actualor dimensional weight. Packages over 96 inches in length or 130 inches length and girth will also be assessed a fee for exceeding the maximum package size, pursuant to the carrier service guide. Air shipments will be charged the greater of actual weight or dimensional weight. Dimensional weight is calculated as the total cubic inches of a package divided by a dimensional weight factor (domestic US is 194, outside US is 166). Some oversized items can be cut for shipping. If you think this might apply, please return to your shopping cart and include cutting instructions in the SPECIAL INSTRUCTIONS portion of your order.
Hazardous items may only be shipped to the United States and will be assessed an additional hazardous shipping charge for each package containing hazardous materials. This fee, if it applies, will be added to the the calculated freight charge.
Brokerage fees, duties, taxes, and any other accessorial charges are the responsibility of the recipient. If Pilotshop.com is billed these charges on your behalf, you agree to pay Pilotshop.com at a later date. To economize on the shipping costs, international orders are generally shipped complete unless otherwise advised by the customer. Parcel Post traces are very time consuming and unreliable. We cannot be responsible for shipments made by Parcel Post.
More Detailed Shipping Limit, Restriction, and Rate Information: Click Here
INTERNATIONAL ORDER POLICIES
Our International order dept. is more than happy to assist you in placing and processing your order for international shipment. Please note the following guidelines for placing an international order. You may place your order with any of our international representatives or directly with our USA, Corona facility. Correspondence should be sent in English or Spanish to expedite service.
Requests for quotation are processed within 72 hours, unless additional research is required on a product. All prices quoted and invoiced by Pilotshop.com West are FOB Corona, CA and by Pilotshop.com East are FOB, Peachtree City, GA. A quotation is processed as a proforma invoice for all overseas customers. A proforma invoice is not considered an order until funds are received to process the order. Actual freight charges may differ from a freight quote or estimate provided by a freight carrier.
First time orders are preferably received by fax or e-mail to insure correct notation of name and billing and shipping information. Please note the information on 8130 forms in the following paragraphs. If 8130 forms are required, we must be notified at the time the order is placed so that we may special order the documentation.
To economize on the shipping costs, International orders are generally shipped complete unless otherwise advised by the customer. We utilize DHL, UPS, Fed-Ex and Air Parcel Post for most international shipments. Shipments by DHL, UPS and Fed-Ex are highly recommended because of the excellent traceability of the shipments. Parcel post traces are very time consuming and unreliable. We cannot be responsible for shipments made by Parcel Post. Our international dept. also utilizes the services of many other air and sea carriers. Should the services of a freight forwarder be necessary we can work with one who is familiar with our service or with one of your choice to meet all of your shipment requirements. All freight, duty and customs charges are the responsibility of the customer.
Preferred methods of payment are credit cards (American Express, Visa, Mastercard, Discover) and by bank transfer. There is an additional $20 service charge for bank transfers. When making a bank transfer please fax a copy of your transfer along with your order request to ensure accurate allocation of funds. Please note that if payment is made by bank transfer there is an approximate 7 day delay before funds are confirmed and allocated.
A complete listing of Pilotshop.com international representatives can be found by clicking here.. Always remember to furnish your complete communications information on your correspondence so that we may respond to your requests promptly. We welcome your orders and look forward to being part of your team during your entire project.
HAZMAT SHIPMENTS:A fee of $50 is charged on all international shipments containing hazardous materials. This fee covers special packaging, documentation, and certification requirements that apply to hazmat orders shipping to customers outside the United States.
FREE SHIPPING ON ORDERS OVER $49
Orders over $49.00 shipping within the 48 contiguous United States, will be shipped prepaid, with Pilotshop.com paying the shipping costs! If Free Shipping applies to your order, it will be offered in the Shopping Cart when you select your preferred shipping method. This only applies to orders shipped UPS ground and which are more economical shipping by UPS than by motor freight. Pilotshop.com pays the freight, but any additional fees assessed by UPS (such as hazardous materials fees, additional handling, etc) will be billed at time of shipment. Please refer to the UPS Service Guide for further details of additional charges that may apply. Orders that contain 5 gallon containers, cases of oil, and packages measuring more than 84 inches length and girth or 60 inches long or exceed 25 pounds total weight are excluded. Core charges, hazardous materials fees, box charges, and insurance are not considered part of the $75.00 value of an order.
Please inquire at time of order for clarification on whether an order will qualify for the new prepaid policy. Our exclusive prepaid policy is one more advantage you have in placing your order with Pilotshop.com .
*Some exceptions apply
SHIP and BACKORDER
This selection will allow us to ship all in stock products to you immediately and backorder any items which are not in stock. Any Backordered items will ship the next day if the products are in stock at our other warehouse, or as soon as either warehouse receives stock from our suppliers. Pilotshop.com pays the freight on most backorder shipments within the lower 48 states (except oversize packages, hazardous products, and products which would have required a separate package if shipped with the first shipment). Unless otherwise instructed, we will Ship and Backorder (if necessary) to insure prompt delivery of all in stock items.
HOLD and SHIP COMPLETE
This selection tells us to hold your entire order until all items are in stock. You authorize us to charge your credit card for the entire amount of the order to secure those parts for you in advance, even if the order cannot ship the same day due to backordered items. This will allow for all items on your order to ship at one time, but it can also cause indefinite delays in shipment if any items is not in stock and delivery from our suppliers is delayed. We do not recommend this option except for certain export orders or orders where the products not in stock are oversize or hazardous, which would require additional shipping charges if backordered and shipped later. If the only products missing are small and can be shipped by mail, we will backorder them and ship all in stock items immediately.
Pilotshop.com CREDIT CARD POLICY
Oriders for first time customers must ship to the same address as the credit card billing address. If this order is routed to management for approval, we will verify the address with the customer's bank. The billing address must match exactly before the order can be processed for shipment.
If the customer requests to ship to another address, we will first verify the billing address. If this address is correct, we will request that the customer call his bank and advise them that he has placed an order with Pilotshop.com and that he would like it shipped to another address. The bank will then provide us with a release number and the order will be ok to ship. We may, at our discretion, attempt to contact the cardholder by phone to confirm the order. If the alternate address is a hotel, we reserve the right to decline shipment until payment is received in full in advance. We reserve the right to insist that any first time order ship to a verified billing address only. In any case, the cardholder's signature will be required at time of delivery
We reserve the right to request an authorization on your credit card for the amount of the order at the time of order. When the order ships, we will settle and collect the amount of the order including but not limited to the merchandise, applicable taxes, freight, and/or ancillary charges and any authorized amounts in excess of the settled amount will be released. If your order is not able to ship before the authorization expires, you agree to allow us to settle that authorization to hold the parts for you until the order is ready for shipment. You agree to hold Pilotshop.com harmless for any costs you incur due to over limit or insufficient funds as assessed by your credit card company or bank.
Orders placed by 4:00 pm EST and 4:00 pm PST Monday-Friday for "off-the-shelf", in-stock items are normally shipped same day from the respective location (Peachtree City, GA or Corona, CA). Although we stock the vast majority of the items in our catalog, we cannot assure that they will all be on hand at all times. We ship every order as quickly as possible, and in the event of a delay, be assured that we are working hard to get your order shipped promptly. Due to order volume during holidays, we cannot guarantee that all orders placed can ship on the day after the holiday closure.
Orders for special cut products may take a few days to ship depending on order volume. Special order products ship base on the lead times of each manufacturer. Note: Special Instructions may delay shipment of your order.
OUR 100% RECYCLED, BIODEGRADABLE PACKING PAPER
Pilotshop.com has used biodegradeable corn starch packing peanuts to pack outgoing orders for a number of years which provided excellent protection of the products in the box, but could also cause a mess when the box was opened and unpacked. We have looked for a more customer friendly packing material alternative for some time, and we are pleased to announce that we will be using a 100% recycled, 100% biodegradable paper packing material to replace the peanuts. This material is suitable to our high volume shipping requirements, protects the contents of the box as well as the peanuts, and will allow customers to unpack their shipments without having to pick up peanuts afterward.
CLOSING THE TRANSACTION
For our customer's convenience we enclose a copy of the invoice covering the order with each order shipped except those shipped to a third party.
If the order is paid by check and the check did not cover the full amount of the invoice, the amount of underpayment will be sent C.O.D. for the balance due plus C.O.D. fee of $10.50 rather than delay the order.
If you have overpaid by check, the overpayment will be credited to your account or refunded. C.O.D. shipments are considered "paid" as soon as we receive payment from UPS, and credit card orders are paid automatically at time of shipment. We look forward to your next order!
WHEN YOU RECEIVE YOUR ORDER
Upon receipt, the package should be opened promptly and material checked against the packing slip enclosed. Items out-of-stock at time of shipment will be marked as "back-ordered- to follow." These items will not be charged on the invoice enclosed with the package and will be forwarded as soon as delivery is received from our suppliers. The backordered items will not be charged until shipped. About 90% of the items featured in our catalog are carried in stock. Special items of hardware, bearings, unusual fittings and slow moving items are special ordered as required. However, even with the large inventory we carry, it is not uncommon to "come up short" on some items. If an item is missing and not marked "backordered", please advise us immediately by mail or call our Customer Service Dept.
Backorder are shipped from the warehouse (WEST OR EAST) that receives stock first. Although we make every effort to ship all orders "complete," it is often necessary to backorder one or more items if we are out of stock. When the partial order is shipped and invoiced, you are not charged for the backordered item(s) until these items are shipped. You are billed only for what is shipped. A backorder is created and shipped as soon as the items arrive. The backorder is then invoiced and any overpayment from the first invoice is applied to it. If you do not wish to have any items backordered, or wish to cancel an existing backorder, just let us know. We will do so immediately if the backorder has not been shipped. We are working continuously to keep all items in stock to preclude backorders. If a backorder is necessary, we do appreciate your patience. Pilotshop.com pays the shipping costs within the 48 contiguous United States by surface shipping on backorders when the backordered items could have been shipped via UPS inside the first package at no additional freight cost. Except when the backordered items are oversize, hazardous, contain one gallon or larger, etc. We will continue to strive to maintain stock of all our products to keep the necessity for backordering parts to a minimum.
OUR PRICING POLICY
Pilotshop.com has always taken great pride in offering pilots the lowest overall prices in the industry. Many items in the catalog now show discounts for various quantity purchases. Special quotations on other quantity purchases gladly furnished on request. Our online catalog pricing is updated daily and should reflect current pricing. Should there be any kind of price discrepancy we will notify you immediately. We will continue to do our best to minimize increases and offer all of our products at the best possible prices. All prices are subject to change without notice.
Pilotshop.com WILL NOT BE UNDERSOLD!
Pilotshop.com works hard to bring you the lowest prices on every product we carry. If you have found a better price for an item at another authorized dealer, we will do everything possible to beat that price. Our Lowest Price Guaranteed is only applicable to identical conditions of sale. The item must be in stock at the other authorized dealer (not a floor sample, "open box" item, refurbished or demo piece). This offer applies to new purchases only.
Although we update pricing for the online catalog on a daily basis, occasionally there may be a price discrepancy between the price online and the actual current price. If there is a price discrepancy, that we identify at the time we process the order, we will notify you by email so that you are aware of any changes. While navigating the Online Catalog you may come across a product that has a $0.00 price. There may be a variety of reasons for this. The part number may have changed and thus the price may not have been updated, the product may no longer be available or it could be a minor computer glitch. Please do not assume that we are giving the product away and decide you should order 6 of them. Normally if we are offering a product at "No Charge" the price will read "FREE" not $0.00.
Merchandise may be returned for credit or refund within 30 days from date of receipt if received in new, resalable condition - packed in original manufacturer's box, complete with instructions and all components (if applicable). Items that are installed or used are not eligible for return so we strongly recommend verifying application eligibility prior to starting the install. Pilotshop.com is not responsible for parts installed incorrectly due to suggested applicability. It is the duty of the purchaser / installer to verify elgibility prior to install. A copy of the original order showing purchase or information stating the invoice number and date of purchase, with reason for return must accompany the article. Any refund for a return outside of 30 days may be subject to house account credit only. Do not mail purchase information in letter form under separate cover. A restocking charge may apply on items that are missing components, are considered non-stocking parts, are outside of the 30 day return period, etc. Do not return any products C.O.D. as it cannot be accepted by our warehouse. All returns (excluding Canada) must be made to Aircraft Spruce West in Corona, CA, USA. Certain items may not be eligible for return (e.g. books, DVD's, videos, special order items etc). The outbound freight charge for returns on items shipped using our Free Shipping promotion will be deducted from the refund. Call first for return authorization and instructions.
DAMAGED OR SHORTED MERCHANDISE
Each parcel carriers $100.00 insurance against loss or damage. Additional insurance coverage will be added as required per parcel. Open and examine all packages promptly. Notify the Pilotshop.com Customer Service Department of any discrepancies in the order. If the merchandise is received in damaged condition or the carrier fails to deliver the entire shipment as shown on the Bill of Lading covering motor freight delivery, make note of the damage or shortage on the Bill of Lading and ask the driver to sign it. Then call the terminal office of the carrier and institute a claim for the loss or damage. If a package delivered by UPS arrives damaged, report this to the driver immediately. UPS will issue a report on the damage to Pilotshop.com at which time a replacement shipment can be made.
Pilotshop.com has long served many companies, schools and government agencies on an open account basis. Established companies can apply for an open account by submitting a credit application including all company data and at least three business references and bank information. Credit application forms available on request. Open account terms are net 15 days after invoice date.
DEALER / OEM DISCOUNTS
Pilotshop.com has offered discounts to our regular dealers and FBO's for many years for resale purposes, and we welcome the addition of new dealers to best serve aviation consumers worldwide. Due to the very competitive and low margin nature of most of the prices shown in this catalog, all discounts are based on volume purchasing. Discounts for many items are shown below the product in the catalog. Discounts for items with discounts not shown in the catalog or for larger quantities than those listed can be quoted by mail, phone, or FAX upon request. You can be assured, as an aviation dealer, that you will receive the best possible net prices from Pilotshop.com on all product lines that we carry. If you ever find a lower current advertised price on any product, just let us know and we'll beat it. Call for an Pilotshop.com dealer application if interested in becoming a dealer for our covering supplies, hardware, or Microflight products.
SPECIAL ORDER ITEMS
Over the years, one of the services that our company offers that seems to be most appreciated by our customers is our willingness to research and provide quotations for special items. Other supply firms tend to discourage special requests due to the time and effort it takes to find these items, and request that customers order "catalog items" only. We have always taken a different approach and welcome requests for noncatalog items. Call or write and provide as much information as possible including make, model, serial number of aircraft and exact part number or product you need, plus your credit card number. Within 24 hours if at all possible, we will advise you of the price and delivery time on the item, at which time you can place your order if acceptable. Once an order is placed for a special order item, it cannot be cancelled or returned and must be paid in advance. If we cannot drop ship your special order, then freight charges from the factory to our warehouse will be added to your invoice. Our goal is to provide you with everything you need - if you do not find it in this catalog, let us know and we'll find it for you!
In cooperation with the manufacturers we represent, Pilotshop.com warrants for a period of one year (on most products) from the date of original purchase its products to be free from defects in material and workmanship. Pilotshop.com's obligation under this warranty is limited to repair or replacement of the purchased product only, and under no circumstances shall Pilotshop.com be liable for any loss, damage, injury, cost of repair or consequential damages of any kind in connection with the sale, use or repair of any product purchased from Pilotshop.com Products sold are subject to manufacturer's warranty policy. Defective merchandise or out of box failure of product is repaired or replaced at manufacturer's option. Avionics, electrical, instrument or similar products that are defective are subject to manufacturer's warranty only and will not be replaced immediately from Pilotshop.com inventory.
WAIVER OF LIABILITY
AND INDEMNIFICATION AGREEMENT
Inasmuch as Pilotshop.com has no opportunity to supervise the manufacture, installation or maintenance of the parts supplied by it, nor any opportunity to participate in the design or manufacture of the various certificated and homebuilt aircraft in which its parts are utilized, the purchaser by placing an order and accepting said merchandise from Pilotshop.com agrees that all materials purchased will be used solely at purchaser's risk and that purchaser will indemnify and hold Pilotshop.com, its owners and employees, free and harmless from all loss, liability or damage resulting from claims brought by any reason of any alleged failure or defect of any part or parts supplied by Pilotshop.com
If you choose to pick your order up in one of our stores, you must present your method of payment at time of pickup. If paying by credit card, please bring your credit card with you to the store. If paying by check, we will require funds verification from your bank in order to accept your check.
Pilotshop.com SECURITY POLICY
Pilotshop.com , as developer and manager of the Pilotshop.com portal has taken a number of steps to safeguard the integrity of its data and prevent unauthorized access to information that is maintained in our computer systems. These measures are designed and intended to prevent corruption of data, block unknown or unauthorized access to our systems and information, ensure the integrity of information that is transmitted between our customers and Pilotshop.com , and to provide reasonable protection of private information that is in our possession.
For security purposes and to make sure this service remains available to all users, Pilotshop.com uses special software programs for monitoring and auditing network traffic to identify unauthorized attempts to upload or change information, or otherwise to cause damage to this computer system. Pilotshop.com also uses proprietary software tools to control access to specific applications and services and industry standard security software to protect data that is transmitted electronically between users and the Pilotshop.com website.
WARNING -- If security monitoring reveals possible evidence of criminal activity, information pertaining to such activity may be provided to law enforcement officials. Unauthorized attempts to upload information and/or change information on the Pilotshop.com website are strictly prohibited and are subject to prosecution under the Computer Fraud and Abuse Act of 1986 and Title 18 U.S.C. Sec.1001 and 1030.
The information contained in this policy statement should not be construed in any way as giving business, legal, or other advice, or warranting as fail proof, the security of information provided via the Pilotshop.com Website.