NOTICE: We will continue to do our best to meet same day shipping for orders placed by 4 pm, but due to many issues related to the pandemic including staff shortages at some branches, we encourage customers to place orders as early in the day as possible. We are still striving to get all orders placed before 4:00 pm shipped same day but we cannot guarantee it at this time. Orders shipping by air will ship same day but ground orders may not ship until the following day in some cases.
Pilotshop provides same day shipment of in stock items if the order is received prior to 4 pm local time at the origin warehouse of the shipment using the carrier UPS. Orders placed with carrier USPS, FedEx or other carriers are not covered in the 4 pm same day shipping policy. For online orders, items in the Shopping Cart will display stock status as well as an expected delivery day based on the shipping method chosen when "Default" origin is used. This date will factor the time the order is placed as well as origin warehouse and destination zip code. Carrier delays due to weather and other factors outside of our control removes Pilotshop responsibility from quoted delivery date. Delivery dates will depend on exact time of order placement, so the true expected date will be referenced on the Order Confirmation screen. On Backordered items, Out of Stock items, Special Orders, Dropship items, and Non-stocking Products, we will provide an expected ship date if the item is on order from the supplier. However, these dates are expected delivery date of PO's and we cannot guarantee the items will be delivered within that window as factory delays and other elements outside of our control can delay the order.
Orders shipping within the lower 48 USA are defaulted to ship and backorder. If you would like your order held and shipped in one package, please note in the Special Instructions box that you would like the order to 'Ship Complete'. Orders shipping from our Alaska store are defaulted to Ship Complete. If you have a preferred ship date other than the date of order placement, please note that in the Special Instructions as well. International and Canadian orders are defaulted to Ship Complete when all items are in stock. The customer can select the "Ship and Backorder" option is in the Shopping Cart (Customer will be charged freight on both shipments). Special instructions or credit card declines may delay fulfillment of the order.
Shipping charges provided online are calculated from the weights and dimensions of the box(es) required to ship all the items on the order. The system will look for the optimal fulfillment logic to distribute the items to the required warehouse(s). Shipping rates quoted online will be applied to the order at invoicing. The exception to this is the Ship and Backorder option for International shipments in which case an estimate is provided and actual shipping charge will be calculated at time of invoicing each shipment. If the shipping charges seem incorrect for the items on the order, please use the Special Instructions box in the Shopping Cart to request a manual freight quote from a member of our staff. We will evaluate the contents of the order, origin warehouse(es), and destination and provide via email a new shipping quote. Please keep in mind that the order will be held until you confirm the new shipping estimate provided by the staff member. If a split shipment / backorder is required to complete the order, a different carrier, such as USPS, may be used if the contents of the shipment are light weight and small value. These will be sent with FREE freight using the more economical carrier unless otherwise requested in special instructions at checkout.
Shipping costs for certain product mixes or types cannot be calculated online. Examples of these types of products are wood, metal, oversized items, made to order items and other specialty cut materials. When this is the case, the shipping costs will be calculated at the invoicing station. The shipping costs charged will be based on the exact weights and dimensions of the actual box(es) used to ship the order. This condition will be referenced in the shopping cart by a note that says 'We are unable to accurately estimate the shipping costs of your order. Shipping Costs will be Calculated at Time of Shipping'. If you would like a manual estimate before the order ships, please use the Special Instructions box in the Shopping Cart to request a manual freight quote from a member of our staff. We will evaluate the contents of the order, origin warehouse(es), and destination and provide via email a new shipping quote. Please keep in mind that the order will be held until you confirm the new shipping estimate provided by the staff member.
Some oversize charges which were not able to be predicted online will be assessed at time of shipment. Packages over 48 inches in length will be assessed an additional handling fee as declared in the carrier's service guide. All packages will be charged at the greater of actual or dimensional weight. Pursuant to the carrier service guide, packages over 96 inches in length or 130 inches length and girth will also be assessed a fee for exceeding the maximum package size, in addition to being billed at a 90lb oversize rate. Dimensional weight is calculated as the total cubic inches of a package divided by a dimensional weight factor (domestic US is 194, outside US is 166). Some oversized items can be cut for shipping. If you think this might apply, please return to your shopping cart and include cutting instructions in the Special Instructions box.
Hazardous items may be assessed an additional hazardous shipping charge for each package containing hazardous materials. This fee, if it applies, will be added to the calculated freight charge. Shipping charges for phone in sales are calculated at the time of shipping based on the weights and dimensions of the box(es) used to ship the order. If you would like an estimate, just ask your friendly Pilotshop sales agent and they will provide you one.
Most orders over $350 in merchandise value, shipping within the 48 contiguous United States and within Alaska, will be shipped prepaid, with Pilotshop paying the shipping cost. If your order qualifies for free shipping, it will be offered as a shipping method in the Shopping Cart. 'Free Ground' must be selected as the shipping method for the order to ship prepaid. Any other shipping selection will bill the quoted amount at the time of invoicing. Please inquire at the time of order if you have questions regarding the free shipping policy as it applies to your order. Normally, Free Shipping orders will be shipped via UPS, although if it is more economical, a different service like USPS may be used. Orders shipping by Fedex Ground do not qualify for prepaid shipping. Prepaid shipping is offered on battery and tire orders (some exceptions apply). For our dealer and wholesale customers, free shipping is offered for orders over $350. The same rules in the above section apply to the dealer free shipping policy. Free shipping must be requested at the time of order with your sales person on phone in orders.
Intra Alaska Free Shipping Policy: To qualify for free shipping in Alaska, the order must ship from our local Alaska branch in Wasilla, AK. Orders over $350 qualify for 1 free shipment (ie Ship Complete). Orders over $700 qualify for two free shipments (i.e. ship and backorder).
Orders that contain 5 gallon containers, engine cylinders, oversized items, specially cut materials (ie wood, metal, foam, rolled fabric, etc), packages measuring more than 84 inches length and girth or 48 inches long or exceed 100 pounds total weight are excluded from this promotion. Special order or made to order items may be excluded from the shipping promotion. Core charges, hazardous materials fees, box charges, and insurance are not considered part of the order minimum for free shipping evaluation. Please note that Pilotshop prepaid shipping policies do not apply to COD orders.
Pilotshop is recognized as the leading source of materials for aircraft builders, owners and pilots around the world. Over the past 50 years we have developed a family of customers in every part of the globe. Our International order department is more than happy to assist you in placing and processing your order for international shipment. Please note the following guidelines for placing an international order. You may place your order with any of our international representatives or directly with our USA, Corona facility. Correspondence should be sent in English or Spanish to expedite service.
To economize on the shipping costs, International orders are generally shipped complete unless otherwise advised by the customer. We utilize UPS, Fed-Ex and Air Parcel Post for most international shipments. Shipments by UPS and Fed-Ex are highly recommended because of the excellent traceability of the shipments. Parcel post traces are very time consuming and unreliable. We cannot be responsible for shipments made by Parcel Post. Our international department also utilizes the services of many other air and sea carriers. Should the services of a freight forwarder be necessary we can work with one who is familiar with our service or with one of your choice to meet all your shipment requirements.
All freight, duty and customs charges are the responsibility of the customer. If Pilotshop is billed these charges on your behalf, you agree that you will be billed by Pilotshop for these charges.
UPS orders will need to be placed before 4:00 pm EST and 4:00 pm PST Monday-Friday to ship out the same business day. Click here to visit the UPS website for the most up-to-date transit time information.
FedEx Priority & Economy orders will need to be placed before 3:00 pm EST and 1:00 pm PST Monday-Friday to ship out the same business day. FedEx Ground orders will need to be placed before 3:00 pm EST and 1:00 pm PST Monday-Friday to ship out the same business day.
Most USPS Priority Mail & 1st Class placed before 11:00 am local time Monday-Friday at the origin warehouse will ship out the same business day. USPS orders are not covered under our same day shipping program so we cannot guarantee this cutoff time for same day shipping. Order placed after cutoff will be picked up by USPS on the next business day. We will use the flat rate box service if your parts fit in the box and the service cost is less than USPS Priority Mail. No tracking is available on First Class Mail. Allow 7-10 business days for delivery on First Class mail orders.
Pilotshop accepts all major credit cards including Visa, Mastercard, American Express, and Discover. We do not accept Diner's Club. Online orders must be completed on one credit card, however split credit card payments are accepted on phone (877-477-7823), email (Click Here), or will call orders at any location.
We prefer first time orders to ship to the same address as the credit card billing address. If the order is routed to management for approval, we will verify the address with the customer's bank. The billing address must match exactly before the order can be processed for shipment. Additional forms of identification may be requested in order to verify legitimacy of the order. If we cannot confirm validity of card holder, we may request a wire transfer to complete the sale.
If the customer requests to ship to another address, we will first verify the billing address. If this address is correct, we will verify that the shipping address is also on file with the bank. If it is not, we request that the customer call his bank and advise them to add the alternate address to his file for verification. The customer will then notify us the address is on file with the bank. We will then call the bank and confirm. Once confirmed, the order will be released to ship. We may also, at our discretion, attempt to contact the cardholder by phone to confirm the order. If the alternate address is a hotel, we reserve the right to decline shipment until payment is received in full in advance and we confirm the customer name is registered with the hotel. We reserve the right to insist that any first time order ship to a verified billing address only.
We reserve the right to request an authorization on your credit card for the amount of the order at the time of order. When the order ships, we will settle and collect the amount of the order including but not limited to the merchandise, applicable taxes, freight, and/or ancillary charges and any authorized amounts in excess of the settled amount will be released. If your order is not able to ship before the authorization expires, you agree to allow us to settle that authorization to hold the parts for you until the order is ready for shipment. You agree to hold Pilotshop harmless for any costs you incur due to over limit or insufficient funds as assessed by your credit card company or bank. Special order or dropship items are settled at the time the purchase order to our supplier is issued.
We accept PayPal payments (via our website only) provided that the shipping address is a PayPal confirmed address. PayPal payments cannot be combined with other payment methods. Orders through PayPal cannot be modified. You must cancel the order and place a new order if necessary. The entire order amount will be settled by Paypal at the time the order is placed. If items are removed from the order, we will refund the Paypal account for the total credit due.
NOTE: Paypal refunds can only be issued 180 days after payment is sent. If a refund is requested after that time period, it can only be provided in the form of store credit or gift card.
Dealers and wholesale customers can order via COD but are subject to applicable UPS COD charges, additional handling ($5.00), plus regular shipping charges. Please note that Pilotshop prepaid shipping policies do not apply to COD orders.
Company checks are accepted for all orders by phone (877-477-7823), email (Click Here), or at any will call location. However, checks are not accepted on web orders.
You may place an order by phone or email and pay by wire transfer. First, contact our sales staff with your parts list and destination address. They will then send you a proforma quote including all applicable charges. The banking details for sending the wire transfer will be on the proforma quote. Once we receive the funds, we will release your order for shipment.
Pilotshop has long served many companies, schools and government agencies on an open account basis. Established companies can apply for an open account by submitting a credit application including all company data and at least three business references and bank information. Credit application forms are available on request. Open account terms are net 15 days after invoice date unless otherwise agreed upon by Pilotshop.
Pilotshop works hard to bring you the lowest prices on every product we carry. If you have found a better price for an item at another authorized dealer, we will do everything possible to beat that price. Our Lowest Price Guaranteed is only applicable to identical conditions of sale. The item must be in stock at the other authorized dealer (not a floor sample, open box item, refurbished or demo piece). This offer applies to new purchases only. Shipping price may be factored into price match consideration, ie free shipping may not apply to price match if competitor offer does not include free shipping.
Pilotshop has always taken great pride in offering aircraft builders/owners the lowest overall prices in the industry. Many items in the catalog now show discounts for various quantity purchases. Special quotations on other quantity purchases gladly furnished on request. Our online catalog pricing is updated daily and should reflect current pricing. Should there be any kind of price discrepancy we will notify you immediately. We will continue to do our best to minimize increases and offer all our products at the best possible prices. All prices are subject to change without notice.
Although we update pricing for the online catalog daily, occasionally there may be a price discrepancy between the price online and the actual current price. If there is a price discrepancy, that we identify at the time we process the order, we will notify you by email so that you are aware of any changes. There may be a variety of reasons for this.
Before returning any product, contact Pilotshop Customer Service as a RMA (Return Merchandise Authorization) number and return shipping instructions are required to process a return. Submitting an RMA request does not automatically constitute authorization. This can be done by calling 1-877-288-8077 or by clicking here.
It is the customer's responsibility to verify application eligibility prior to starting the install. Pilotshop is not responsible for parts installed incorrectly due to suggested applicability. It is the duty of the purchaser / installer to verify eligibility prior to install.
Please ship your return with the RMA number clearly on the shipping box, not the product box, prepaid and insured to the address located in your return paperwork.
Credit card refunds, once approved, will be issued to the same credit card used on the original order. Please allow 10 business days after credit has been approved for your return and refund to be processed. Do not return any products C.O.D. as it cannot be accepted by our warehouse.
Important Note Regarding Canadian Returns: Returns for orders made from our Canadian facility may be returned to the Canadian warehouse. Canada returns do NOT need to go directly to a USA facility.
Every manufacturer has different policies regarding what is acceptable for core returns. Unless prior authorization is obtained from an Pilotshop Customer Service representative, all cores must be "Like" part numbers and must be in repairable condition. We are no longer able to accept unrepairable cores.
All core returns must be returned with the core label provided at the time of purchase, or must clearly reference our Core RMA number on paperwork inside the box. The customer will be responsible for all fees assessed by the manufacturer for substandard or unlike cores. All cores must be returned within 60 days of the original ship date. If you did not receive a Core label referencing the RMA number for the core return, please contact our Customer Service department for assistance.
Any unit being returned for core credit shall be in the same condition as removed from the engine and/or aircraft. Cores must be complete and cannot be disassembled. Units that are rusty, corroded, or cannot be overhauled for any reason, will be classified as scrap, having no value. A percentage of the core value will be deducted for all missing or damaged parts. At no time will the damaged or missing parts charge on any unit exceed the core value of that unit.
This privacy statement applies to information collected online through our Web site, pilotshop.com. The terms "we", "our" and "Pilotshop" refer to Irwin International Inc., and any of its affiliates or subsidiaries.
Pilotshop is the sole owner of the information that is collected on www.pilotshop.com and through the "My Account" feature that users can utilize to create an account with us through the website. Pilotshop collects information from and about our users in connection with a number of tools and activities.
The use of this website is not limited to registered users. A user may register with the website through the "My Account" feature in order to view order history, order details, subscribe to newsletters, request returns, etc. During registration, a user is required to give contact information (such as name and email address). We use this information to contact the user about services on our site for which he has expressed interest. Address and contact information will be used to provide service throughout the order and fulfillment process.
We request information from the user on our order form. A user must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). Financial information is collected through a payment processor that complies with the PCI Data Security Standard. If you request that your Pilotshop purchase be shipped to someone other than yourself (such as a gift recipient), we use the information you provide about the other person to fulfill the shipment. The information collected in connection with orders is used for billing purposes and to fill customer's orders. If we have trouble processing an order, the information is used to contact the user.
We store information that we collect through cookies, log files, and pixels to create a profile of our users. A profile is stored information that we keep on individual users that details their viewing preferences. This profile is used to tailor a user's visit to our Web site, and to direct pertinent marketing promotions to them. Items from your profile may be shared in aggregate form only.
A cookie is a piece of data stored on the user's computer tied to information about the user's activity on our Web site. Usage of a cookie is in no way linked to any personally identifiable information while on our site. We use both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user's hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions.
Like most standard Web sites, we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track users' movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.
Pixels can "work with" existing cookies on a computer if they are both from the same Web site or advertising company. That means, for example, that if a person visited www.companyX.com, which uses an advertising company's clear gif, the Web site would match the pixel identifier and the advertising company's cookie ID number, to show the past online behavior for that computer. This collected information would then be given to the advertising company or web site. In addition, we use pixels in our HTML-based emails to let us know which emails have been opened by the recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please click on the "unsubscribe" link at the bottom of the communication to have your email address removed from our commercial marketing communications.
We may share aggregated demographic information with our partners and advertisers. For example, we may decide to share the aggregate number of customers of Pilotshop by zip code. This is not linked to any personally identifiable information.
We do not disclose personal information that can reasonably be traced to an individual, household or business, such as email addresses, physical addresses and financial information to third parties, except trusted partners that help us deliver our products and services. Our trusted partners include our payment processor(s), shipping companies and others we engage to deliver goods and services to our customers. Trusted partners are prohibited from using the personal information we provide to them for any purpose except to provide the goods and services that we have contracted with them to provide.
We send all new members a welcoming email to verify password and username. Established members will occasionally receive information on products, services, special deals, and a newsletter if they have opted in to receiving these materials. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see the Choice and Opt-out section below.
We communicate with users on a regular basis to provide requested services, and in regards to issues relating to their account to which we reply via email or phone, in accordance with the users' wishes.
From time-to-time our site may request information from users via surveys. Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to disclose any information requested. The requested information may include contact information (such as name and shipping address), and demographic information (such as zip code). Anonymous Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Our users are given the opportunity to opt-out of having their information used for purposes not directly related to our site at the point where we ask for information. For example, our order form has an opt-out mechanism so users who buy a product from us, but don't want any marketing material, can keep their email address off our lists. Users who no longer wish to receive our newsletter and promotional communications may opt-out of receiving these communications by clicking on the "unsubscribe" link at the bottom of the communication.
Our Web site contains links to other sites. Please be aware that we, Pilotshop, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site they visit. This privacy statement applies solely to information collected by our Web site.
We may partner with other third parties that offer to provide specific goods and services to our customers and users of our Web site. When the user signs up for these particular services through us, we share names and other contact information necessary for the third party to communicate with you about the goods and services you have asked to receive.
Please keep in mind that whenever you voluntarily disclose personal information online - for example on message boards, through e-mail, or in chat areas - that information can be collected and used by others. In short, by posting personal information online that is publicly accessible, you may receive unsolicited messages from other parties in return.
In the event Pilotshop goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users' personal information will, in most instances, be part of the assets transferred.
The Services are intended for general audiences and not for children under the age of 13. If we become aware that we have collected 'personal information' (as defined by the United States Children's Online Privacy Protection Act) from children under the age of 13 without legally-valid parental consent, we will take reasonable steps to delete it as soon as possible.
Pilotshop, as developer and manager of our Web site and customer portal, has taken reasonable steps to safeguard the integrity of its data and prevent unauthorized access to information that is maintained in our computer systems. These measures are designed and intended to prevent corruption of data, block unknown or unauthorized access to our systems and information, ensure the integrity of information that is transmitted between our customers and Pilotshop, and to provide reasonable protection of private information that is in our possession. Unfortunately, however, there is no way to guarantee that a third-party will not attempt to breach our systems. Recognizing this risk, we take reasonable steps to prevent unauthorized access to, alteration of and/or exfiltration of information from our systems.
WARNING -- If security monitoring reveals possible evidence of criminal activity, information pertaining to such activity may be provided to law enforcement officials. Unauthorized attempts to upload information and/or change information on the Pilotshop website are strictly prohibited and are subject to prosecution under the Computer Fraud and Abuse Act of 1986 and Title 18 U.S.C. Sec.1001 and 1030.
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order, or legal process served on us.
The information contained in this policy statement should not be construed in any way as giving business, legal, or other advice, or warranting as fail proof, the security of information provided via the Pilotshop Web site and/or customer portal.
This California Consumer Privacy Act Notice applies to our collection of personal information about California residents. The terms "we", "our" and "Pilotshop" refer to Irwin International Inc., and any of its affiliates or subsidiaries. The terms "you" and "your" refer to a California resident.
Personal information is information that identifies, describes or could reasonably be linked with a particular California resident or household. We collect personal information to facilitate our business operations as a world-class aircraft part and pilot supply company and to promote our ongoing business development objectives.
The categories of personal information we may have collected from California residents in the past 12 months include:
We may collect personal information from the following sources:
|Categories of Personal Information||Sources|
Signature, physical characteristics or description, telephone number, state identification card number, credit card number, or debit card number
Financial card information
Characteristics of protected classifications under California or federal law
|Information supplied to us by you and others who may provide information about you directly to our company online or otherwise, through our website, social media handles, brand pages on social media platforms, and in connection with the purchase of any products or services offered by us.|
|Audio, electronic, visual or similar information||Security cameras located at our physical locations.|
|Professional or employment-related information||Prospective and current employees, references and other sources made available to us.|
|Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application or advertisement.||From devices you use to access our website and services including Google analytics pixel, Bing Ads pixel, Reflecktion customized search pixel.|
|Commercial information, including products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.||From you in connection with the purchase of any of our products or services, browsing and purchase information collected online and from devices you use to access our website.|
We may use the personal information we collect for the following business or commercial purposes:
|Categories of Personal Information||Business or Commercial Purpose(s)|
|Identifiers, signatures, telephone numbers, state identification card number, credit card number, or debit card number, audio, electronic, visual or similar information, information.
||For processing transactions, processing purchases online and at our facilities, marketing and product promotion, engaging with customers online, phone and email, analyzing communication trends, enhancing communication strategies, and protecting the safety and security of persons and property on our premises and at our facilities.|
|Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application or advertisement, commercial information, including products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.||Developing and improving our products, services, marketing, communication, customer experience, and providing targeted advertising based on information related to your interests and preferences.|
|Professional or employment-related information; characteristics of protected classifications under California or federal law.||Employment and employment-related purposes.|
We may share personal information with the following third parties:
|Categories of Personal Information||Categories of Third Parties We Share Personal Information With|
|Identifiers, signatures, telephone numbers, state identification card number, credit card number, or debit card number, , audio, electronic, visual or similar information, information collected in connection with any security or safety related activities or incidents on our premises or at our facilities.
||Service providers that perform business-related functions such as marketing agencies, membership services, merchandise fulfillment centers, database service providers, backup and disaster recovery service providers, email service providers, payment processors, providers who help to fulfill product or service orders, and other services providers we contract for in the usual course of our business.|
|Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application or advertisement, commercial information, including products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.||Service providers that provide website analytics tools such as Google analytics pixel, Google Ads pixel, Bing Ads Pixel, Reflektion customized search pixel, and other service providers who may only use your personal information to perform services for us and may not share your personal information with anyone else, or use it for any other purpose, except on an aggregated, non-personally identifiable basis.|
|Characteristics of protected classifications under California or federal law||Only to those entities and authorities required by law.|
Pilotshop is recognized as the leading source of materials for aircraft builders, owners and pilots around the world. For more than 50 years, we have developed a family of customers in every part of the globe. Our International order department is more than happy to assist you in placing and processing your order for international shipment. Please note the following guidelines for placing an international order. You may place your order with any of our international representatives or directly through our website or international sales department. Correspondence should be sent in English or Spanish to expedite service.
Requests for quotation are processed within 72 hours, unless additional research is required on a product. All prices quoted and invoiced by Pilotshop West are FOB Corona, CA and by Pilotshop East are FOB, Peachtree City, GA. A quotation is processed as a proforma invoice for all overseas customers. A proforma invoice is not considered an order until funds are received to process the order. Actual freight charges may differ from a freight quote or estimate provided by a freight carrier.
First time orders are preferably received by fax, e-mail, or website to insure correct notation of name and billing and shipping information. Please note the information on 8130 forms in the following paragraphs. If 8130 forms are required, we must be notified at the time the order is placed so that we may special order the documentation.
To economize on the shipping costs, International orders are generally shipped complete unless otherwise advised by the customer. We utilize DHL, UPS, Fed-Ex and Air Parcel Post for most international shipments. Shipments by DHL, UPS and Fed-Ex are highly recommended because of the excellent traceability of the shipments. Parcel post traces are very time consuming and unreliable. We cannot be responsible for shipments made by USPS Parcel Post. Our international department also utilizes the services of many other air and sea carriers. Should the services of a freight forwarder be necessary we can work with one who is familiar with our service or with one of your choice to meet your shipment requirements.
Preferred methods of payment are credit cards (American Express, Visa, Mastercard, Discover) and by bank transfer. There is an additional $20 service charge for bank transfers. When making a bank transfer please fax a copy of your transfer along with your order request to ensure accurate allocation of funds. Please note that if payment is made by bank transfer there is an approximate 7 day delay before funds are confirmed and allocated.
A complete listing of Pilotshop international representatives can be found by clicking here. Always remember to furnish your complete communications information on your correspondence so that we may respond to your requests promptly. We welcome your orders and look forward to being part of your team during your entire project.
HAZMAT SHIPMENTS:A fee is charged on all international shipments containing hazardous materials. This fee covers special packaging, documentation, and certification requirements that apply to hazmat orders shipping to customers outside the United States.
Pilotshop is a U.S. based aircraft parts distribution company which provides a full line of certificated and experimental aircraft parts, avionics, and pilot supplies to retail and wholesale customers worldwide. Pilotshop was established in 1965 and maintains distribution facilities in Corona, CA, Peachtree City, GA, and Brantford, ON, Canada. Pilotshop is solely a distributor of aircraft parts and does not manufacture, engineer, or repair aviation products, and as such, we do not require national authority approval. Pilotshop is an authorized distributor for most major aircraft parts manufacturers, and a full product line can be found in our 1000+ page parts catalog and on our website.
Pilotshop has approximately 200 employees and operates using standard quality control procedures applicable to parts distribution. The distribution facilities in Corona, CA and Peachtree City, GA are 61,000 square feet each and the facility in Brantford, ON is 20,000 square feet. All facilities are modern, well lit, and equipped with the latest communication and computer technology throughout. All warehouses are furnished with the modern metal racking and shelving, with dedicated areas for efficient receiving, inspection, and labeling of incoming products to maintain total traceability from dock to stock to shipping.
Certified parts are only sourced through approved manufacturers or distributors and flow requirements include the following counterfeit/unapproved parts clause 8.1.4: To prevent the use of counterfeit parts, Pilotshop utilizes the following processes.
Any counterfeit/unapproved discovered will be segregated for return and subject to reporting to the appropriate entities (GIDEP, etc.).
Product photos shown may represent the type of product, or be for illustration purposes only, and may not be an exact representation of the product delivered. Due to the number of individual SKUs offered, it would be an impractical task to take and upload individual product photography for every single item, and in any cases Pilotshop relies on the manufacturer of the product to provide photography for their products. We always recommend ordering by the model number and application of a product and not purely by the photo. Please contact an Pilotshop sales representative if you would like confirmation what you are ordering will match the website or catalog photo / imagery.
Our default shipping option will allow us to ship all in stock products to you immediately from the nearest geographic warehouse with inventory and backorder any items which are not in stock. The items that did not ship will be sent from the next closest warehouse with inventory. If we do not have any inventory of the product, we will ship the parts as soon as any warehouse receives stock from our suppliers. Pilotshop pays the freight on most backorder shipments within the lower 48 states (except oversize packages, hazardous products, and products which would have required a separate package if shipped with the first shipment). Unless otherwise instructed, we will Ship and Backorder (if necessary) to insure prompt delivery of all in stock items.
This shipping option instructs us to hold your entire order until all items are in stock. You authorize us to charge your credit card for the entire amount of the order to secure those parts for you in advance, even if the order cannot ship the same day due to backordered items. This will allow for all items on your order to ship at one time, but it can also cause indefinite delays in shipment if any items are not in stock and delivery from our suppliers is delayed. We do not recommend this option except for certain export orders or orders where the products not in stock are oversize or hazardous, which would require additional shipping charges if backordered and shipped later. If the only products missing are small and can be shipped by mail, we will backorder them and ship all in stock items immediately. Please request this in the Special Instructions box in the Shopping Cart if you prefer this option.
Certain orders for cut materials (i.e. wood, metal, etc) may incur an additional cutting charge. Nearly all our cut material orders are shipped with no additional charges, however, should your order warrant a cutting charge, you will be contacted with an explanation and request for approval. If approved, we will proceed with the order and if it is not approved we will provide alternative solutions.
Pilotshop has used biodegradable corn starch packing peanuts to pack outgoing orders for a number of years which provided excellent protection of the products in the box, but could also cause a mess when the box was opened and unpacked. We have looked for a more customer friendly packing material alternative for some time, and we are pleased to announce that we are now using a 100% recycled, 100% biodegradable paper packing material to replace the peanuts. This material is suitable to our high volume shipping requirements, protects the contents of the box as well as the peanuts, and will allow customers to unpack their shipments without having to pick up peanuts afterward.
For our customer's convenience we enclose a copy of the invoice covering the order with each order shipped except those shipped to a third party. If the order is paid by check and the check did not cover the full amount of the invoice, the amount of underpayment will be sent C.O.D. for the balance due plus C.O.D. fee of $10.50 rather than delay the order. If you have overpaid by check, the overpayment will be credited to your account or refunded. C.O.D. shipments are considered paid as soon as we receive payment from UPS, and credit card orders are paid automatically at time of shipment.
Upon receipt, the package should be opened promptly and material checked against the packing slip enclosed. Any claims for lost or damaged merchandise must be made within 14 days of delivery. Items out-of-stock at time of shipment will be marked as back-ordered to follow.' These items will not be charged on the invoice enclosed with the package and will be forwarded as soon as delivery is received from our suppliers. The backordered items will not be charged until shipped. About 90% of the items featured in our catalog are carried in stock. Special items of hardware, bearings, unusual fittings and slow moving items are special ordered as required. However, even with the large inventory we carry, it is not uncommon to come up short on some items. If an item is missing and not marked backordered, please advise us immediately.
Backorder are shipped from the warehouse that receives stock first. Although we make every effort to ship all orders complete, it is often necessary to backorder one or more items if we are out of stock. When the partial order is shipped and invoiced, you are not charged for the backordered item(s) until these items are shipped. You are billed only for what is shipped. A backorder is created and shipped as soon as the items arrive. The backorder is then invoiced and any overpayment from the first invoice is applied to it. If you do not wish to have any items backordered, or wish to cancel an existing backorder, just let us know. We will do so immediately if the backorder has not been shipped. We are working continuously to keep all items in stock to preclude backorders. If a backorder is necessary, we do appreciate your patience. Pilotshop pays the shipping costs within the 48 contiguous United States by surface shipping on backorders when the backordered items could have been shipped via UPS inside the first package at no additional freight cost. Except when the backordered items are oversize, hazardous, contain one gallon or larger, or COD shipments. We will continue to strive to maintain stock of all our products to keep the necessity for backordering parts to a minimum.
Any customer that is inputting orders obtained from other websites, ie Amazon.com, and processing them through Pilotshop is subject to an additional charge per item for handling, packaging, marketing, et al. Free shipping offers may be voided on orders obtained from other selling channels. All accounts can be suspended without notice if the account experiences high volumes of customer service issues.
Pilotshop has long served many companies, schools and government agencies on an open account basis. Established companies can apply for an open account by submitting a credit application including all company data and at least three business references and bank information. Credit application forms available on request. Open account terms are net 15 days after invoice date.
We have offered discounts to our regular dealers and FBO's for many years for resale purposes, and we welcome the addition of new dealers to best serve aviation consumers worldwide. Due to the very competitive and low margin nature of most of the prices shown in this catalog, all discounts are based on volume purchasing. Discounts for many items are shown below the product in the catalog. Discounts for items with discounts not shown in the catalog or for larger quantities than those listed can be quoted by mail, phone, or FAX upon request. You can be assured, as an aviation dealer, that you will receive the best possible net prices from Pilotshop on all product lines that we carry. If you ever find a lower current advertised price on any product, just let us know and we'll beat it. Call for an Pilotshop dealer application if interested in becoming a dealer of Pilotshop.
Over the years, one of the services that our company offers that seems to be most appreciated by our customers is our willingness to research and provide quotations for special items. Other supply firms tend to discourage special requests due to the time and effort it takes to find these items, and request that customers order catalog items only. We have always taken a different approach and welcome requests for non-catalog items. Call or write and provide as much information as possible including make, model, serial number of aircraft and exact part number or product you need, plus your credit card number. Within 24 hours if possible, we will advise you of the price and delivery time on the item, at which time you can place your order if acceptable. Once an order is placed for a special order item, it cannot be cancelled or returned and must be paid in advance. If we cannot drop ship your special order, then freight charges from the factory to our warehouse will be added to your invoice. Our goal is to provide you with everything you need - if you do not find it in this catalog, let us know and we'll find it for you!
Non-stocking products from Pilotshop are products that we do not carry in our warehouses and must be specially ordered. It is the customer's responsibility to determine that the product is correct for their own application. By purchasing non-stocking products, the customer is agreeing to pay any cancellation or restocking fee assessed by the manufacturer or supplier should the customer wish to cancel or return the item. Additional inbound freight may also apply to get non-stocking products from the manufacturer to our warehouse if a direct dropship is not an option. Some items may be non-cancellable / non-returnable once ordered. We suggest contacting a sales agent for lead time details prior to placing the order to ensure we can meet your delivery schedule. By submitting the order for a non-stocking product, you are agreeing to these terms and conditions. Please call our sales staff for any additional questions or concerns.
Inasmuch as Pilotshop has no opportunity to supervise the manufacture, installation or maintenance of the parts supplied by it, nor any opportunity to participate in the design or manufacture of the various certificated and homebuilt aircraft in which its parts are utilized, the purchaser by placing an order and accepting said merchandise from Pilotshop agrees that all materials purchased will be used solely at purchaser's risk and that purchaser will indemnify and hold Pilotshop, its owners and employees, free and harmless from all loss, liability or damage resulting from claims brought by any reason of any alleged failure or defect of any part or parts supplied by Pilotshop.
If you choose to pick your order up in one of our stores, you must present your method of payment at time of pickup. If you paid by credit card, please bring your credit card with you to the store. If you will be using a runner, we recommend applying for a net account. We do not accept personal checks at the Will Call store. Saturday Paint Mixing: Mixed paints must be ordered in advance for will call pick up on Saturdays. We cannot mix paint on Saturdays.